Gingerbread Houses and the Great Wilderness Lodge AC Meltdown
Disney fans are reacting to two major resort stories: the end of the Grand Floridian’s iconic gingerbread house tradition and a major air conditioning outage at Wilderness Lodge during intense Florida heat. Lauren Hersey and Eric Hersey look at what these moments say about guest expectations, Disney operations, resort pricing, and whether some beloved traditions have become too complicated to keep.
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Gingerbread Houses and the Great Wilderness Lodge AC Meltdown Transcript
Lauren Hersey: Welcome to Dis and Hers, the show about what’s happening in the Disney community from his, hers, and your perspective. I’m Lauren.
Eric Hersey: And I’m Eric, and on today’s show, the Grand Floridian gingerbread house is officially gone. And we think the real reason has nothing to do with the gingerbread. Plus, a deluxe Disney resort lost air conditioning during one of the hottest weeks of the year, and the internet is divided over whether Disney handled it the right way.
Lauren Hersey: But before we get started, we want to remind you that Dis & Hers can be found on all your favorite podcast platforms and also in video format on YouTube and Spotify. We’d love it if you could head over, leave us a quick rating review, and let us know what you want to hear us talk about on an upcoming episode.
Eric Hersey: Right. But this episode we are talking about that Grand Floridian gingerbread house that is not returning for the twenty twenty six holiday season. This has got a lot of people talking, a lot of people a little upset. Maybe some people are happy about it. There’s there’s lots, but let’s let’s first talk about what this gingerbread house is, Lauren. For those that are not aware, what is this gingerbread house and where is it and why does it exist?
Lauren Hersey: Well, it began back in 1999 and it kind of has been, it’s become over the years one of the biggest holiday traditions at Walt Disney World. and then this year it’s supposed to be replaced with smaller gingerbread situations throughout the resort. But what I don’t think that people fully grasp this how big of a deal this was. The Disney community just had a series of blows. so I mean, everybody was talking about the new bus regulations at Disney Springs. And then right after we hear that the gingerbread house was not returning at the Grand Floridian. And people really made this a part of their experience at the parks. You know, you’d ride the monorail to see it, you’d get a piece of gingerbread and like you were so I think you said that i it actually this isn’t the first year that it’s not going to be there, right?
Eric Hersey: Well, last year it was down because the Grand Floridian was working on a bar, right? Some type of birdcage bar. I haven’t necessarily seen that yet or paid too much attention. But there was a bar. So they had an excuse why it wasn’t there last year, right? But it’s been there s the twenty-five years beforehand. And like and it’s funny because there’s a documentary, I think it’s like Disney Holiday or something. No, it’s Disney Plus, and like Whoopi Goldberg shows you the entire process of how they make it. And it’s a giant gingerbread house and and they sell gingerbread and so forth. So it seems like it was a money.
Lauren Hersey: Yeah.
Eric Hersey: making venture, but that’s why it’s kind of confusing to the community because we typically Disney doesn’t take away things that make them money. so there obviously has to be other reasons or it has to be costing them money. And that’s kind of where it gets very interesting online. So In the long run, you I think today’s episode we’re essentially we went over to Facebook and D V C Fan, which is a a nice Facebook forum, and they also have their own forums now on their website. But we found all types of information and people talking about this. It a hot topic right off the get go, right, Lauren?
Lauren Hersey: Yeah, so Ryan Chung says if you’re disappointed with Disney retiring the Grand Floridian gingerbread house, you shouldn’t buy anything anymore. Gingerbread, cookies, pins from any resort or holiday shop, especially the Grand Floridian. And I’m not planning to buy anything at any of those resorts this season. So obviously, starting off with a really hot take there. But on the other side of the coin, Eric Ness says that this might be an unpopular opinion, but as a Grand Floridian owner, personally, I would be happy to have the lobby back, which makes a whole lot of sense. And a lot of people were chiming in on this one. And we were at our youngest son’s baseball game this week and kind of researching for the show. And what did the other parents? They’re also DVC owners. And I was getting her opinion, and she said the very same thing. Like that staying at the Grand Floridian during the holidays was less enjoyable, because there were so many people there all the time. So I understand that side of things as well. And I mean, people then were left asking the question: Is it possible that the gingerbread house could have just been put somewhere else? So everybody Could enjoy it. I mean thoughts on that?
Eric Hersey: Well, I I don’t know. So like we’ve gone there many times during the holidays and it never seemed unbearable, but I never looked at it from a Grand Floridian guest perspective. Because I imagine if you’re staying at a deluxe hotel and you’re spending decent money here and you wanna hop over to the lobby, the last thing you wanna do is have tons and tons of people in it being super loud and always crowded. but you know, I have always we’ve always went to the Gasparilla, you know, or or even Grand Floridian Cafe, and it just doesn’t seem like it was always overwhelmed. So maybe I’m going at the wrong time. Or more importantly, we’re not going down there with the madness of the holiday season. Like when we go down, it was November or December first, you know, right after maybe Thanksgiving where there’s a little lull before. But maybe on December twentieth it’s it’s complete hell. And those that are staying there don’t necessarily want to deal with that. And Where there’s traffic in the lobby, there’s probably also traffic in the monorail, which means longer to get on and off. And just one of the reasons you’re staying there is to have that convenience to being so close to the Magic Kingdom, right?
Lauren Hersey: Yeah, and it gives back to guest satisfaction, like we were talking about with the the buses. But looking at somebody who says that they’re in this industry, this is t Tim Kamaromi. I hope I said your name right. But so he says from in someone in the industry, I would imagine that the change has several factors. One being that the cost of how the housing being built, labor required to manage the crowd, it’s not offset enough. By the revenue made by selling the gingerbread. Then they’re also looking at the guests paying twelve hundred dollars a night who complain about overcrowding in the lobby and the stress that it puts on the building, the transportation system, et cetera. And, you know, in the end, I mean the craziness that it creates is not worth the revenue that’s generated, which, you know, makes a lot of sense to me.
Eric Hersey: Yeah, I don’t know how much that it would it cost to make that gingerbread house. I mean, they pro you know, there’s
Lauren Hersey: my gosh, I mean like think about Whoopi, what she said. Was didn’t it take like months and months to put that thing together?
Eric Hersey: probably. It seems like it’s a lot of work. I mean, and you’re not paying a ticketed gate. You would have to sell a lot of gingerbread. And I’m not gonna lie, I’ve I probably would have tasted and be like, all right, you know, let’s try this. But the line was always long, and I’m like, I’m not gonna wait in line for this for something that I’m not I don’t know, gingerbread doesn’t necessarily like speak to me like maybe other people. I’m not eating too much gingerbread in general, whether it’d be good or bad. so but they’re gonna make all these smaller ones now. So like is that you know, I is it kind of more like The Easter eggs that they do at the Grand Floridian, they’re gonna make a bunch of small, detailed ones. You’re still asking for people to come see that, right? But maybe not at that scale.
Lauren Hersey: Yeah, I think Disney is like moving people around. you know, and my the bigger take on this that I’m thinking is that I don’t think Disney got rid of the gingerbread house because they don’t like the tradition and they just want to rip that away from people. I think they may have got rid of it because it was too successful. So if you think about it. Like you mentioned the was it called the bird’s nest? The new bar in the lobby.
Eric Hersey: Yeah, there’s a lobby bar. I don’t know what the name of it necessarily is, but
Lauren Hersey: Yeah, so but you have to consider that. So that permanently changed the layout of the lobby where the gingerbread house was, right? And if this was extremely popular in a smaller space, could have, you know, created a lot of huge bottlenecks. you know, because like we’re talking about thousands of people that would come and see this gingerbread house. And I do think that Disney is been trying to, you know, increasingly been tr trying to make these deluxe resorts feel more exclusive for paying, you know, for paying guests. So look at it this way, Eric. I mean, say you’re spending nine hundred to twelve hundred dollars a night to stay there. Would you want hundreds or thousands of people walking through your lobby every hour on the hour? Like For the majority of the day.
Eric Hersey: No, I mean, just I know that just going up and down the elevator. They have one elevator, and if you had a stroller, how long you would have to wait in line just to get up there and down? And that’s how you get to the monorail. So imagine if you’re a you know, if you’re a guest and you’re going down and you have a, you know, a stroller, like you it just is a giant mess, I’m sure. I’m always interested though, but like the retail on the second floor, like how does that impact them? I mean, like obviously the cost of taking this away, Disney did their math and realized that like, all right.
Lauren Hersey: my gosh, yes.
Eric Hersey: Sorry, retail people, your numbers aren’t gonna be the same because like you took away a huge reason to go there during the holiday season. So that shop that might make extra money during the holiday seasons is gonna be lower. So the expectations are gonna be different. I’m sure they did a little bit of the math there. but at the end of the day.
Lauren Hersey: I mean, this is Disney. They know exactly what they’re doing. And where my brain went is like look who’s leading the mouse house now. So Josh DeMaro, before he became the chairman of Disney Experiences, he spent years running the park. So he’s an operations like and logistics guy. So when I’m looking at this decision, I’m wondering if this is just how Disney is thinking now. Like it maybe they aren’t just looking at the gingerbread house and seeing it as a tradition. They’re just looking at the numbers. They’re looking at the cloud crowd flow. They’re looking at bottlenecks and the experience. And I think that it’s just become Disney’s mindset now. I think that they might be looking at it through an operational lens first. I mean, what do you think?
Eric Hersey: Yeah, that’s absolutely the case. I mean, I don’t think that necessarily they care so much about your traditions. They care if your traditions are so that you’re going down there. I mean, they care that you’re booking trips for the holidays, but I don’t necessarily think that they care that, hey, this picture or you get this picture in front of this tree every year or that they’re not worried about taking that tree down because you’re gonna be upset. There’s been
Lauren Hersey: Yeah.
Eric Hersey: Lots of circumstances where you can see that being the case. Because if that was the case, then they would never close down any attraction because there are traditions that you go to this attraction so forth. I mean, look at what happened with the Mark Twain and the rivers of America and all this. I I do think it’s more logistics. It’s a matter of how you can get more people in and out, better guest satisfaction. And in the long run, I do think that we’re all upset about the Grand Floridian and there’s people boycotting and this and that. It’s not going to change a thing. I don’t think they were that. That house probably wasn’t making as much money and there’s not enough people that’ll join the cause to make a big significant difference. Right. Most people most people you’d probably survey that are down there had no idea that the Grand Floridian had a gingerbread house because most people aren’t going every single year. This is still they’re still really focusing on the family that’s going once every five years and spending their money in the parks. That it was a nice little add on, but I can see a lot of that stuff going away. And you know, it’s it’s a bummer. but If they want, they can put it somewhere else. Put it if they have a hotel that’s not occupied, put it over there, right? You know, get people to stay over at another place.
Lauren Hersey: Yeah, maybe people are around. But I don’t really think it’s about the gingerbread. Like, I think that this, if you just look back, I think it’s a part of a bigger pattern. So look the things and so this didn’t just start with Josh. Look at the things that Disney has retired over the last couple years. So I mean, we lost the Magical Express. I mean, that was a a big one, obviously. Like Fast Pass plus. We lost the Cinderella Castle Dreamlights and Remember when they had the magic bands and magic hours that were all kind of included. So every one of these things created incredible, incredible guest memories and I’m sure intent to return, but every single one of them came with their own suite of operational challenges that Disney had to deal with. I mean, so maybe they’re just out of the headache business.
Eric Hersey: Yeah, well, what I would say is if you’re looking at a list, I would almost say are is the gingerbread house worse than any of these? Taking away Magic Express, I’d say no. Cinderella Castle Dreamlight, I think that’s an equal. Like some people, I personally like the Dreamlights in Castle more so. Fast Pass, absolutely, that was, you know, I’d much rather have Fast Pass back than a gingerbread house. Magic bands, maybe. I mean, we got so many of them. I think that was but for those who are coming for the first time that have to buy them themselves, I think that’s a problem. evening extra magic hours as they once were, I would absolutely.
Lauren Hersey: me too.
Eric Hersey: take that back. So in the grand scheme of things, the gingerbread house being taken away as a a free item or something that was just like an add-on, it’s the least of the worries that we’ve had over the years. So I guess we can all kind of get our pitchforks and our our our torches, but at the end of the day we should probably been a little bit louder about some of these other ones.
Lauren Hersey: Yeah, but we wanna hear from you. I mean, is Disney just removing free magic or has Disney simply reached a point where some traditions have just been become too complicated to keep? Let us know your thoughts.
Eric Hersey: All right, so the Grand Floridian is losing the gingerbread house, but imagine if they decided they were gonna remove air conditioning instead. when we get back from this break, another premium Walt Disney World Resort had a hellacious week without AC and people are talking.
Eric Hersey: And we’re back. So, Lauren, you know, we were talking about one one hotel, one deluxe hotel. Let’s go to another one. This one is the Wilderness Lodge, which anybody that has been paying attention to this space online has seen the horrors of air conditioning outage during the last couple weeks. The Wilderness Lodge, which is known as a premium deluxe, it’s you it’s a Beautiful, beautiful place. We’ve stayed there and I couldn’t imagine staying at any hotel in Florida without air conditioning. Do you have any idea like how this worked or how this went down?
Lauren Hersey: Yeah, and you forgot to mention that it was during one of the hottest weeks of the year. So from what we understand, just looking at the community, the outage lasted multiple days during a heat wave where the heat index was over a hundred degrees. some of the guests reported the feelings were like their rooms were in the eighties and nineties and Disney did, you know, obviously try to help out and they brought temporary chillers and cool equipment and fans. I think I saw somebody said that they were each given two fans. and there were people that were being offered to relocate. some were offered like the Coronado or but I I do think it was a really busy week and they didn’t have a lot of available options. So some guests were also compensated. But the bigger story here, the thing that caught my attention, reading all of your comments, is that the internet was not debating whether Disney should have been able to fix the air conditioner faster. Like that is we all are there. The real debate was whether Disney handled the situation the right way. Some people said that Disney did everything that they could reasonably do in that situation, where other people said, You know, we’re paying for deluxe resort prices. They expected better communication and compensation that should have been a part of the experience. So let’s go directly to the community. What what are people saying?
Eric Hersey: Well, we went on I went online and we found a whole bunch of different you know, it was kind of one of those things where the forums were actually keeping everybody updated. Like you said, Disney wasn’t really coming out with like a date like a chart basically saying, Hey, this is what’s going on. So people in the actual hotels were kind of saying, Hey, this is what’s going on. This is how because a lot of people were very concerned ’cause they’re like, Hey, we got a trip next week. Should we come? Blah, blah, blah. So it was interesting to find that
Lauren Hersey: Yeah.
Eric Hersey: So we found one Adventure Mommy twenty nine was just wanted to see if anyone currently at the Wilderness Lodge could confirm the AC situation. We’re set to come next week, but we still have to adjust the resort, you know, we can adjust it for a few days. So the forums basically were going through and we found all types of people talking about a little bit of everything. but I thought this was kind of funny. used command said, Not sure why everyone thinks Disney is supposed to be immune from real world issues. a lot of people were like, How can Disney how how dare Disney have an air conditioning go out?
Lauren Hersey: my gosh, but like that is very human. And then we had fuzzy goose juice. I like that one. weigh in. And it says industrial HVAC is different. The entire system is tied to one massive chiller unit. A failure of that chiller shuts down the entire system. There are no multiple units that can just pick up the slack. Chillers can run from hundreds to thousands into the low millions of dollars that they they’ve had, you know, long leave time. So not something any company would have just sitting around as a spare. they do have these rental chillers on flatbeds that they could use, but it sounds to me like the AC was like working overdrive in that. froze out. like ha like they it’s not like they weren’t doing maintenance on the building.
Eric Hersey: Yeah. I mean, I guess some of the questions could come in like look at reports and see how often they were doing maintenance. If it turns out Disney is kind of cheap in on the maintenance, then there would be lots of problems. But let’s just assume that that’s not the case, I would imagine. But yeah, the regardless of why it went down, it is a matter of like, all right, even though they’re a billion dollar company, you can’t just fix this immediately. There’s not, you know, there is still paperwork that you have to do and all this. So all the unfortunate individuals that were staying there were kind of treated to not a great opportunity. So I was very interested to see like what was the compensation or like what was the make good because if you were staying there, Disney it wasn’t that Disney’s like, sorry about your luck, like maybe the local motel would say, you know, kind of deal. Disney was being accommodation, you know, telling. So I found a couple and I was just trying to see what people were doing. and here’s one that says the f front desk employee did not know what the cause of the problem was. They offered one night compensation. and alternate option was to give move to Coronado Springs of art of animation.
Lauren Hersey: Hey, start that again. My alarm went off.
Eric Hersey: Yeah, I can mute you as long as you’re not talking. It’s okay. but we did find one here, and I was just kind of wondering what they were kind of compensating or offering. one comment here basically said they were giving one night common compensation, so at least basically giving you a free night, or they were gonna move you to Coronado Springs or Art of Animation. and then they gave them two fans for the room. But no offense. Wilderness Lodge.
Lauren Hersey: okay, good.
Eric Hersey: Coronado Springs, Art of animation. They are in a different bracket, right? But I understand that’s that’s what was available, right?
Lauren Hersey: Yeah, definitely different bracket. Like I if they were compensated plus that, but then Easy Rider Chevy says they were in a studio at Wilderness Lodge with no AC and then the front desk relocated them to a b two bedroom club level at the Grand Floridian for no charge. I will take that every day of the week. Sign me up.
Eric Hersey: Look at that. Yeah. So that you got a art animation. Probably get yourself in a nice d you know, little mermaid room or Grand Floridian. No little little different here. but yeah, it was just interesting that some people were giving the option, but not every hotel was there’s not enough rooms for everybody. You would take an entire hotel and try to relocate them. You’re obviously not gonna be able to get that to fly. But we found one that basically is a former cast member.
Lauren Hersey: Well Yeah, right.
Eric Hersey: concierge level, they’re completely screwing up their own policies when it comes to compensation. Never mind getting the guests into a safe room. So it sounds to me like there was a whole bunch of not miscommunication, but not a orderly, hey, this is exactly what we’re doing. Everybody gets this, everybody does that, right?
Lauren Hersey: Yeah. I mean it’s it just reading all the comments, it seemed very inconsistent and depending who you were, where you were, what time you went and talked to the front desk. so this last one was Cheddar Chungus and they said, you know, we’re in a three-bedroom grand villa. They have not offered to move us and only offered a thirteen hundred dollar credit and they’re using a lot of DVC points to be there. So, ooh, that yeah. Yeah.
Eric Hersey: that’s a lot of DVC points. I I that that’s the thing is with DVC points, you would you like for someone like that, you booked it out maybe seven, eleven months out to have that. That is so man. I don’t know. This is where my big thing is. All right, so everybody knows it’d be miserable without AC. But what would you like what would be fair compensation here? Like where would you what would you say is I think the Grand Floridian would obviously be a fair compensation, but like Where’s the low end? What resort would you say, hey, this this is equivalent? I think any of the deluxe resorts over there, Riviera would be fine, boardwalk, beach club, right?
Lauren Hersey: Yes, yes. Yeah, I mean if you’re looking at D V C any of the other D V C resorts, but i like I just don’t think if you’re at the Wilderness Lodge and that’s a Magic Kingdom resort, like if you put me at Old Key West, like I’m gonna expect a refund or my points back because you’re paying also for location. Like you could just get on a boat and go to the Magic Kingdom.
Eric Hersey: Yeah. It sounds like a lot of fast passes should have been handed out because I think the inconvenience of having to travel, this, that, and so forth. So very interesting. Right. Well
Lauren Hersey: Yeah, move your luggage after you yeah, yeah. I mean, like there’s so many things to consider, but you know, I mean we’ve actually experienced something similar, not to this degree, but it was our first day at the beach club. And we were there the first day. We got to use the pool, all of that really nice. But when we came back, we were going up to our room and we saw like a big sign in the lobby that said that the hot water was gonna be out for like wasn’t it two days?
Eric Hersey: Yeah, it was something it was gonna be like, yeah, there was a sign. Sorry about your inconvenience. You know, the hot water’s not gonna be working, and you did not have a good response for that. Where I could probably I could have probably tolerated some cold showers. It wouldn’t have great. But you we we kind of got lucky in this case because you got him to relocate us to the boardwalk, which was equally for us.
Lauren Hersey: Yeah, wait, wait, wait, wait, though. You’re like missing the most important th fe part here is that this was during COVID and we had three little kids. Like the number one thing you want to do after you’ve been in a theme park is take a hot shower. And so I did. I went to the front desk and they were like shocked that I was asking to be moved. but they ended up, I mean, getting a manager and all the things. But they did end up moving us to boardwalk, which was lovely. And I feel like that was fair.
Eric Hersey: Yeah, I’m a f and it that’s a fair I think that was a fair trade off. Like we were still on the Epcot, you know, run. and we got to try out two different deluxe resorts in one in one try. So I mean I think it’s interesting. I I wondered myself if you said, Hey, you can stay down at the wilderness lodge for a couple days, it’s gonna be a hundred degrees, but you don’t have to pay, would I do it? And would you do it? That’s the question. I know you wouldn’t. I don’t think you would you would
Lauren Hersey: No, I no, I don’t even need to answer.
Eric Hersey: Suffer yourself. I’m I see, I love Disney enough and and I’m I’m frugal enough that I’m considering. I’m like, all right, what could we do here? But it seemed like, you know, the pools, the pools were filled. It was, it wasn’t one of those things. and and sleeping is the toughest part. That’s the whole reason you need air conditioning. You know, like most people aren’t in their rooms. So throughout the day, it’s not a big deal. But the whole sleeping at nighttime, I don’t even know if I’d be able to fall asleep without AC, but I’d be considering. I want to hear from everybody out there. if you would take free rooms at a Disney resort with no AC at a hundred degrees.
Lauren Hersey: Yeah, no, I I I think that you know we all know where you know we stand. But the the fun continued. So Eric found this thread that was the worst Disney Hotel Experience thread. You get the gist. so there were some that they really did the right thing, and some that were like
Eric Hersey: Yeah.
Lauren Hersey: Questionable. So the first one on this list was Coronado Springs Plumbing Issues. The guests described overflowing six sink and toilets. And they said Disney’s recovery was strong. They offered dry cleaning, clothing vouchers, to move rooms, and even free future nights. So good on you for that one.
Eric Hersey: Yeah, yeah. And I mean, there were a couple other ones that I was actually surprised. So this thread came from I think the WDW Magic page and it was from 2018. But like when you typed in worst Disney World hotel experiences, you would assume Google would find a ton of content, right? You you would just think it would be a ton because so many people were staying there. There has to be that bad experiences and so forth. But you would find, I would find some and they were like, Yeah, that’s not good. A lot of it was just like staying at the all-stars with cheer competitions. Like that was and I’m like, Well, you can’t control that that’s not Disney’s fault. I was surprised. I do think what we’re dealing with right now at the Wilderness Lodge is the worst that I’ve seen out of the entire thread. And I’m talking this is what’s been documented online for years. If this is the only forum, it was really funny that on this forum,
Lauren Hersey: no.
Eric Hersey: it was maybe, you know, a month or two after it started, and it one person said, So if I’m the PR management on the resort side, I’m high-fiing staff right now, reading through this thread and only finding less than two pages of complaints about the resorts, which means it’s not common. Disney does not have a ton of comments because you would know that people would go out there and complain like crazy online. And I wasn’t even finding good enough stories to read and laugh about here on air. Like the like I said, I saw
Lauren Hersey: No, no, no.
Eric Hersey: couple plumbing issues. There was a couple rooms that were dirty. I did find an article from the the Disney food blog that had like five nightmare hotel stays. And honestly they were kind of taken from this forum and they weren’t that bad. None of them looked
Lauren Hersey: But what about the bug issue? I feel like that’s bad. In
Eric Hersey: I don’t I the what the guest said the lower floors had a bug problem. Like it could have been ants. Like and it was not like it was roaches. yeah.
Lauren Hersey: Yeah. They left bug spray. I don’t know. Like I feel like that’s kind of bad. Like
Eric Hersey: Yeah, okay. I like seeing a couple of bugs or staying in a hundred degree re heat for a week without an explanation.
Lauren Hersey: Okay, okay. Wilderna yes, wilderness lodge wins. Like in in a heat wave, AC is I mean, Amanda in a I don’t care if I’m saying it the All Stars. I really don’t. Like I feel like AC is a necessity. And you know, like thinking about when we were gonna book Paris and they had didn’t they have two resorts that did not have AC? They said the AC is like an American thing.
Eric Hersey: In a deluxe resort. It’s not like you’re staying at the All Stars or something. I That was the rumors, right? Yeah, yeah. I talked to our employee Jenny who’s over there and she’s like, Yeah, there’s not a lot of places that have AC. It’s just like that’s not a not a thing. And yeah, I don’t know. And I that’s enough to deter because I was looking at the I think it was the Santa Fe or whatever, and I was like, we could stay here, that seems nice, and blah, blah, blah. And I sold myself on it. And then you were like, Hey, check to see if they have AC and I’m like, Pfft dude, if they don’t have AC, we’re not staying there. So I couldn’t imagine. but I do think we’re deal we might be dealing with the worst possible ho minus
Lauren Hersey: Yeah.
Eric Hersey: disaster, right? You know, obviously those poor souls that’d been there for like a, you know, a hurricane and stuff like that.
Lauren Hersey: Yeah, yeah, obviously.
Eric Hersey: But mine is a disaster. We might be looking at the worst hotel stay ever. And there could be forums upon forums about how bad this was for those who are at the Grand Floridian. So I’m just interested to see how people were compensated, you know, and how people were made good, you know to see if they were moved around. How bad was it? I think it’s all under control. By the time this comes out on air, I think it’s okay. but I do think that people are very hesitant to see
Lauren Hersey: Yeah.
Eric Hersey: Like with the Wilderness Lodge. is the air conditioner a hundred percent up to date? You know, like are some rooms working, some other? Like how cool can we get it? Can we turn it to sixty one? like Lauren would like, you know, in the room?
Lauren Hersey: That’s true. But I mean, I think that the bigger story here is really that, you know, pe I think people by nature are understanding that things happen, but it and it’s like they don’t even remember the thing that happened. They remember the response to the situation. And so it sounds like this one was you know, hot and cold for people, which is very, very surprising. I bet you though that these people that it has been made right. So if we’re wrong, please let us know. We definitely want to see, but like Eric said, just scouring the internet. I mean like Disney does have it together from a resort perspective. So you know keep up the good work on on that end.
Eric Hersey: Yeah, just just invest in a couple more million dollar air conditionings that you just have sitting backstage. That’ll help you in the long run. So
Lauren Hersey: Yes. But anyways, that does it for this week’s episode of Dis and Hers. For more make sure you’re heading up Disandhers.com. There you’ll find articles, episodes, and updates. And if Disney is your vibe, make sure to subscribe.
Eric Hersey: All right, and remember, watch what you post online. You might end up in next week’s episode. Thanks for listening.
